The paper on Business Communication is intended to help students improve their communication skills and become better equipped to handle the challenges of the business world after graduation.
Communication skills and writing abilities are essential for professionals to convey information on time and with clarity.
ICSI expects students to already be in this topic since it is the foundation or fundamentals of the topic studied. CS is a professional course that needs students to interact with upper-level management, governmental authorities, and other related stakeholders.
As a result, this topic is given the highest priority at this level.
Business Communication is organized into four parts, each with eight lessons. In this paper, the candidates, understanding of the fundamentals of English grammar and crucial components of business communication will be tested to determine their qualifications. The candidate's knowledge of the fundamental principles of English Grammar and its application is anticipated to be extensive.
The communication unit focuses on the significance of communication in an organisation, the numerous media and forms of communication available within an organisation, and the obstacles that might arise due to these mediums and modes of communication.
As a critical component of the day-to-day activities of an organisation, business correspondence is also covered in this paper. It includes numerous types of internal and external communication and ideas like: management information systems email, and other similar technologies. In addition, aspirants should be familiar with the numerous business terminology utilised in the organization’s day-to-day operations.
Business Communication’s key topics:
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English Part: |
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Communication Part: |
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Business Correspondence Part: |
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Improve your vocabulary and word use. You must practice numerous forms rather than only reading the formats provided in your books. Write and work on your technique. Read English newspapers as Hindustan times, The Time of India, The Economic Times, The Tribune, etc.
To communicate is to exchange information, and the term 'communicate' comes from the Latin word 'Communis,' which means to share. Communication is the act of expressing facts, views, ideas, or emotions to another person. It is a process in which information is transferred between persons by using a standard system of symbols, signs, or behaviour shared by everyone.
There are two characters in the storey when it comes to business communications: a Sender and a Receiver. Communication may be defined as the exchange of information between two or more people in any form. It is necessary for the communication to be effective for the interchange of ideas and information to convey and understand the intended meaning.
Business Communication is defined as any communication that is used to conduct the business activity, such as the provision of products or services, to produce profits.
The following mind map will help you in understanding the communication process:
A two-way conversation is the most basic kind of communication. It is a continuous process that is widespread throughout nature. Besides facts, it contains thoughts and feelings and a gesture, sign, or symbol, among other things.
It is focused on achieving a goal. Both the sender and the receiver should be aware of the mutual aim of understanding the other party's message.
Understand the goal of the message and how to respond to it. It is a science that crosses several disciplines. Communication makes use of knowledge from a variety of scientific disciplines.
The following stages are included in the usual process of business communication. For this definition, "promotional communication" refers to any communication that tries to increase sales or profits for a company by using different mass media channels or even individually.
A business communication is in two ways:
Internal communication
External communication
When individuals inside an organisation interact with one another, this is called internal communication. Employees of an organisation operate as a team and achieve their joint objectives as quickly as possible.
Internal communication might take place officially or unofficially. Many different types of relationships may exist between people. It might be between individuals, between groups, between groups and individuals, between departments, and so on. Most internal communication is conducted orally, with the tone often being casual.
People also connect on a more intimate level inside the organisation. Informal communication is the term used to describe this kind of communication. A notable example is a grapevine, which may be found in some form or another almost everywhere. In a confidential business environment, the propagation of rumours and partial truths is more likely to occur.
External communication is used to describe when personnel inside an organisation communicate with someone or something outside of the organisation. Clients or consumers, dealers or distributors, the media, government agencies, the general public, regulatory organisations, authorities, and so on are examples of those who could be involved. External communication techniques include letters and circulars, price lists, manuals, purchase orders, customised reports, brochures and service calls, tender papers, advertisements, and customer feedback material.
Modern commercial organisations devote a significant amount of time, money, and effort to developing their public image because they recognise that they rely on external assistance. For the most part, external communication has been formal and well recorded, but there is a growing tendency toward making it more casual.
The many modes of communication may be generally divided into the following categories:
Verbal communication refers to using words to transmit messages, whether or not they are spoken aloud or written down.
Nonverbal communication is a kind of communication in which messages are conveyed by body language (i.e., facial expressions and movements).
It is a written or spoken communication that employs words to convey thoughts or information with another person or group of people. The words used in phrases, sentences, and paragraphs are chosen based on the objectives of the verbal communication and the effects it is attempting to accomplish. The following are the modes of verbal communication:
Visual communication
Written communication
Audio-visual communication
Oral communication
It is an unsaid or unwritten communication that is sent via the use of body language. This may be used on its own, for example, while frowning or smiling at someone, or it can be used in conjunction with speech communication. The full range of body language, from big movements to close closeness to the listener, may be used to assist underline the message's contents. Apparently, when non-verbal communication is lacking, the receiver is left to assume what is being communicated. The following are examples of nonverbal communication:
Facial expressions
Eye contact
Gestures
Nodding the head
Movements
Physical appearances
Business success is influenced by communication and efficacy. The following factors make it clear that this is an absolute necessity: Its global operations will be successful only with a well-functioning system of communication.
Increasing Specialization: The efficient running of any company is dependent on the mutual collaboration and understanding of many divisions.
Advertisements, personal relationships, and publicity are crucial in the struggle for survival in today's cut-throat competition.
Effective communication between management and workers is essential to building mutual trust and confidence in human resources and public relations. Managers and union leaders benefit from solid relationships by regularly communicating information and ideas.
To this end, the company is required to keep the public informed about its social and environmental impact and the government, distributors, suppliers, investors, and other stakeholders. Businesses benefit from public relations by enhancing their public image, and large corporations hire public relations professionals to accomplish this goal.
Every work requires an ability to communicate effectively, and this talent is a personal asset. A few vocations need even more advanced communication abilities than the ones we have because of the nature of our work. Promotion in the workplace also requires sound verbal and written communication skills.
A company's structure, ideology, and size all influence the flow of communication throughout the organisation. There may be fewer communication issues in smaller businesses because of construction. The procedure is more difficult in more prominent organisations with several layers of hierarchy. Communication may flow in one of the following ways:
Traditional companies have a hierarchical structure, so they are called vertical. All significant decisions are made at the top of the organisation. These are conveyed to employees at various levels of the organisation.
Upward Flow: Workers' contributions to industry development are now well understood. Upward communication has increased with the implementation of this strategy.
Flowing Diagonally: Diagonal communication is founded on mutual respect and collaboration.
People of the same rank/hierarchy in an organisation are more likely to communicate via horizontal flow.
Misunderstandings and misunderstandings may have lasting impacts on one's personal and professional relationships. As a result of poor internal communication, the company may miss its goals or face significant delays in meeting them.
It is possible for communication breakdowns to be triggered by a variety of factors. The following are some examples:
Lack of planning
False assumptions
Ambiguity
Distortions
Passing Judgments
Implied meanings
Lack of Trust
To reduce impediments to communication, the following measures are worth considering:
Communicate According to the Need of the Receiver
Consult Others before Communication
Clarify Ideas before Communication
Convey Things of Help and Value to the Listener
Be Aware of Language, Tone and Content of Message
Consistency of Message
Ensure Proper Feedback
Follow up Communication
Be a Good Listener
Etiquette and expertise in corporate communication play a significant part in achieving the 7 Cs of business communication. To be a successful communicator, you need to know the seven C's covered in the following diagram since they are the key to effective communication.
The CSEET Syllabus 2022, Paper 1, is split into four units, which are as follows: The first unit of the exam, titled Essentials of Good English, is aimed to evaluate the candidate's mastery of English grammar and vocabulary, while the remaining three units will evaluate his or her comprehension of different fields of business communication.
Objective: To assess the applicants' understanding of the fundamentals of English Grammar as well as critical components of Business Communication.
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Essentials of Good English |
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Communication |
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Business Correspondence |
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Common Business Terminologies |
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To help you prepare for the CS [Company Secretary] Foundation Business Communication Exam, the ICSI offers great study material in PDF format on their website, icsi.edu. However, we had many requests for recommendations for the finest reference Business Communication books for CS Foundation Exam preparation.
Here you can download PDF of Business Communication: Download Here
Following are some of the most outstanding reference books or recommended books for CS Foundation Business Communication students in general and each topic area. Look through the reference Business Communication books organized by topic.
C. Shukla
D. Kapoor
C. Kuchhal
D. Kapoor & Dinkar Pagare
NCERT
Poonam Gandhi
Chandra Bose
P. S. Gogna
Aside from having the Best Books for CS Foundation Exam with you, it is also essential to carry ICSI CSEET mock tests with you. By beginning to solve CS Foundation question papers from past years, you will be better prepared to face any obstacle that comes your way.
It is for this reason that Foundation advises you to solve exam papers. You will get a comprehensive understanding of the subject matter by tackling various questions. It is common for a few applicants to leave out certain subjects, which will decrease if you carefully review the questions that will appear on the test sheets.
Another benefit of tackling question papers is that it provides you with an opportunity to detect and correct any mistakes that you may have committed.
You may also look at some solved previous year papers for the CS Foundation Exam in the table below, in addition to the finest Company Secretary Foundation Exam preparation books:
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Previous Year Papers |
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June 2013 |
Dec 2013 |
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Business Environment and Law |
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The CS Foundation Study Guide resources have been culled from essential areas to make your preparation as simple as possible.
Many CS Foundation Students and toppers use our CS Study Notes as their primary preparation study material. It will assist you in achieving good score in cseet entrance exam. .
Check out the following links in the table that will be useful for a rapid revision resources for CS Foundation Exam June 2022:
You can download it from here: Download Here
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A - In the CS Foundation exam, improper methods will result in a score of zero being deducted.
