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A Guide on CSEET Business Communication Preparation for 2022

A Guide on CSEET Business Communication Preparation for 2022


Introduction to Business Communication: CSEET Exam 2022

The paper on Business Communication is intended to help students improve their communication skills and become better equipped to handle the challenges of the business world after graduation.

Communication skills and writing abilities are essential for professionals to convey information on time and with clarity.

ICSI expects students to already be in this topic since it is the foundation or fundamentals of the topic studied. CS is a professional course that needs students to interact with upper-level management, governmental authorities, and other related stakeholders.

As a result, this topic is given the highest priority at this level.


How to prepare for Business Communication: CSEET Exam

Business Communication is organized into four parts, each with eight lessons. In this paper, the candidates, understanding of the fundamentals of English grammar and crucial components of business communication will be tested to determine their qualifications. The candidate's knowledge of the fundamental principles of English Grammar and its application is anticipated to be extensive.

The communication unit focuses on the significance of communication in an organisation, the numerous media and forms of communication available within an organisation, and the obstacles that might arise due to these mediums and modes of communication.

As a critical component of the day-to-day activities of an organisation, business correspondence is also covered in this paper. It includes numerous types of internal and external communication and ideas like: management information systems email, and other similar technologies. In addition, aspirants should be familiar with the numerous business terminology utilised in the organization’s day-to-day operations.


Business Communication’s key topics:

English Part:

  • Sentence completion
  • Parts of speech
  • Homophones
  • Foreign words
  • Idioms and phrases

Communication Part:

  • Listening skills
  • The barrier to effective communication Communication
  • Effective communication

Business Correspondence Part:

  • E-mail
  • Web
  • Business letters
  • Reports


Study tips for CSEET Entrance Exam : Business Communication

Improve your vocabulary and word use. You must practice numerous forms rather than only reading the formats provided in your books. Write and work on your technique. Read English newspapers as Hindustan times, The Time of India, The Economic Times, The Tribune, etc.


Business Communication Topic: The Communication Process

To communicate is to exchange information, and the term 'communicate' comes from the Latin word 'Communis,' which means to share. Communication is the act of expressing facts, views, ideas, or emotions to another person. It is a process in which information is transferred between persons by using a standard system of symbols, signs, or behaviour shared by everyone.

There are two characters in the storey when it comes to business communications: a Sender and a Receiver. Communication may be defined as the exchange of information between two or more people in any form. It is necessary for the communication to be effective for the interchange of ideas and information to convey and understand the intended meaning.

Business Communication is defined as any communication that is used to conduct the business activity, such as the provision of products or services, to produce profits.

The following mind map will help you in understanding the communication process:


Characteristics of Interpersonal Communication

A two-way conversation is the most basic kind of communication. It is a continuous process that is widespread throughout nature. Besides facts, it contains thoughts and feelings and a gesture, sign, or symbol, among other things.

It is focused on achieving a goal. Both the sender and the receiver should be aware of the mutual aim of understanding the other party's message.

Understand the goal of the message and how to respond to it. It is a science that crosses several disciplines. Communication makes use of knowledge from a variety of scientific disciplines.


The Different Types of Communication in Business:

The following stages are included in the usual process of business communication. For this definition, "promotional communication" refers to any communication that tries to increase sales or profits for a company by using different mass media channels or even individually.

A business communication is in two ways:

Internal communication

External communication


Internal Communication:

When individuals inside an organisation interact with one another, this is called internal communication. Employees of an organisation operate as a team and achieve their joint objectives as quickly as possible.

Internal communication might take place officially or unofficially. Many different types of relationships may exist between people. It might be between individuals, between groups, between groups and individuals, between departments, and so on. Most internal communication is conducted orally, with the tone often being casual.

People also connect on a more intimate level inside the organisation. Informal communication is the term used to describe this kind of communication. A notable example is a grapevine, which may be found in some form or another almost everywhere. In a confidential business environment, the propagation of rumours and partial truths is more likely to occur.


External Communication:

External communication is used to describe when personnel inside an organisation communicate with someone or something outside of the organisation. Clients or consumers, dealers or distributors, the media, government agencies, the general public, regulatory organisations, authorities, and so on are examples of those who could be involved. External communication techniques include letters and circulars, price lists, manuals, purchase orders, customised reports, brochures and service calls, tender papers, advertisements, and customer feedback material.

Modern commercial organisations devote a significant amount of time, money, and effort to developing their public image because they recognise that they rely on external assistance. For the most part, external communication has been formal and well recorded, but there is a growing tendency toward making it more casual.


Ways of Communication:

The many modes of communication may be generally divided into the following categories:

Verbal communication refers to using words to transmit messages, whether or not they are spoken aloud or written down.

Nonverbal communication is a kind of communication in which messages are conveyed by body language (i.e., facial expressions and movements).


Verbal Communication:

It is a written or spoken communication that employs words to convey thoughts or information with another person or group of people. The words used in phrases, sentences, and paragraphs are chosen based on the objectives of the verbal communication and the effects it is attempting to accomplish. The following are the modes of verbal communication:

Visual communication

Written communication

Audio-visual communication

Oral communication


Non-verbal Communication:

It is an unsaid or unwritten communication that is sent via the use of body language. This may be used on its own, for example, while frowning or smiling at someone, or it can be used in conjunction with speech communication. The full range of body language, from big movements to close closeness to the listener, may be used to assist underline the message's contents. Apparently, when non-verbal communication is lacking, the receiver is left to assume what is being communicated. The following are examples of nonverbal communication:

Facial expressions

Eye contact


Nodding the head


Physical appearances


Relevance of Business Communication:

Business success is influenced by communication and efficacy. The following factors make it clear that this is an absolute necessity: Its global operations will be successful only with a well-functioning system of communication.


Increasing Specialization: The efficient running of any company is dependent on the mutual collaboration and understanding of many divisions.

Advertisements, personal relationships, and publicity are crucial in the struggle for survival in today's cut-throat competition.

Effective communication between management and workers is essential to building mutual trust and confidence in human resources and public relations. Managers and union leaders benefit from solid relationships by regularly communicating information and ideas.

To this end, the company is required to keep the public informed about its social and environmental impact and the government, distributors, suppliers, investors, and other stakeholders. Businesses benefit from public relations by enhancing their public image, and large corporations hire public relations professionals to accomplish this goal.

Every work requires an ability to communicate effectively, and this talent is a personal asset. A few vocations need even more advanced communication abilities than the ones we have because of the nature of our work. Promotion in the workplace also requires sound verbal and written communication skills.


Flow of Communication:

A company's structure, ideology, and size all influence the flow of communication throughout the organisation. There may be fewer communication issues in smaller businesses because of construction. The procedure is more difficult in more prominent organisations with several layers of hierarchy. Communication may flow in one of the following ways:

Traditional companies have a hierarchical structure, so they are called vertical. All significant decisions are made at the top of the organisation. These are conveyed to employees at various levels of the organisation.

Upward Flow: Workers' contributions to industry development are now well understood. Upward communication has increased with the implementation of this strategy.

Flowing Diagonally: Diagonal communication is founded on mutual respect and collaboration.

People of the same rank/hierarchy in an organisation are more likely to communicate via horizontal flow.


Communication Barriers:

Misunderstandings and misunderstandings may have lasting impacts on one's personal and professional relationships. As a result of poor internal communication, the company may miss its goals or face significant delays in meeting them.

It is possible for communication breakdowns to be triggered by a variety of factors. The following are some examples:

Lack of planning

False assumptions



Passing Judgments

Implied meanings

Lack of Trust


Overcoming Communication Barriers:

To reduce impediments to communication, the following measures are worth considering:

Communicate According to the Need of the Receiver

Consult Others before Communication

Clarify Ideas before Communication

Convey Things of Help and Value to the Listener

Be Aware of Language, Tone and Content of Message

Consistency of Message

Ensure Proper Feedback

Follow up Communication

Be a Good Listener


What is the 7 Cs of Business Communication?

Etiquette and expertise in corporate communication play a significant part in achieving the 7 Cs of business communication. To be a successful communicator, you need to know the seven C's covered in the following diagram since they are the key to effective communication.


Business Communication (Paper 1): CSEET Syllabus

The CSEET Syllabus 2022, Paper 1, is split into four units, which are as follows: The first unit of the exam, titled Essentials of Good English, is aimed to evaluate the candidate's mastery of English grammar and vocabulary, while the remaining three units will evaluate his or her comprehension of different fields of business communication.


Business Communication (Paper 1): CSEET Syllabus & Exam Pattern

Objective: To assess the applicants' understanding of the fundamentals of English Grammar as well as critical components of Business Communication.

S. No.


Sub Topic


Essentials of Good English

  • English Grammar and its usage-Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix and Suffix, Punctuations etc.
  • Enriching Vocabulary-Choice of words, Synonyms and Antonyms
  • Common errors in English
  • Words with multiple meanings
  • One word substitution
  • Words frequently mis-spelt
  • Homophones
  • Idioms and phrases
  • Proverbs
  • Abbreviations
  • Para jumbles
  • Sentence completion
  • Sentence arrangement
  • Sentence correction
  • Foreign words and phrases commonly used
  • Comprehension of passage and art of Summarizing





  • Concept of Communication, Meaning and Significance of Good Communication
  • Business Communication- Principles and Process
  • Means of Communication- Written, Oral, Visual,
  • Choice of Modes of Communication
  • Communication Networks- Vertical, Circuit, Chain,
    Wheel, Star
  • Commonly used Mediums of Digital Communication- Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing etc.
  • Listening Skills-Types, Purpose, Steps to Effective
    Listening, Barriers to Effective Listening and Ways to overcome the Barriers
  • Barriers to Effective Communication and Ways to
    overcome the Barriers




Business Correspondence

  • Business Letters - Its Essentials, Parts, Types,
  • Positive Messages, Negative Messages and Persuasive Messages
  • Business Reports, Inter and Intra-departmental
    Communication- Office Orders, Office Circulars,
    Memorandum, Office Notes, Management Information System (MIS)
  • Concept of Web, Internet and E-correspondence
  • Intranet- Benefit and Purpose
  • Email - Features, Procedure to Write a Formal Email, Email Etiquettes
  • Essential Elements of Email- Subject line, Formal
    Greeting, Target Audience (Reader), Clarity and
    Conciseness, Formal Closing, Proof reading, Feedback
  • Advantages and Disadvantages of Email



Common Business Terminologies

  • Terms defined under various Laws, Rules and
    Regulations including Financial and Non-Financial
    terms and expressions.




ICSI's Foundation Study Material for Business Communication:

To help you prepare for the CS [Company Secretary] Foundation Business Communication Exam, the ICSI offers great study material in PDF format on their website, icsi.edu. However, we had many requests for recommendations for the finest reference Business Communication books for CS Foundation Exam preparation.

Here you can download PDF of Business Communication: Download Here


Best Recommended Business Communication Books for CS Foundation Students:

Following are some of the most outstanding reference books or recommended books for CS Foundation Business Communication students in general and each topic area. Look through the reference Business Communication books organized by topic.

C. Shukla

D. Kapoor

C. Kuchhal

D. Kapoor & Dinkar Pagare


Poonam Gandhi

Chandra Bose

P. S. Gogna


Previous Year Papers of CS Foundation Business Communication PDF Sources

Aside from having the Best Books for CS Foundation Exam with you, it is also essential to carry ICSI CSEET mock tests with you. By beginning to solve CS Foundation question papers from past years, you will be better prepared to face any obstacle that comes your way.

It is for this reason that Foundation advises you to solve exam papers. You will get a comprehensive understanding of the subject matter by tackling various questions. It is common for a few applicants to leave out certain subjects, which will decrease if you carefully review the questions that will appear on the test sheets.

Another benefit of tackling question papers is that it provides you with an opportunity to detect and correct any mistakes that you may have committed.

You may also look at some solved previous year papers for the CS Foundation Exam in the table below, in addition to the finest Company Secretary Foundation Exam preparation books:



Previous Year Papers


June 2013

Dec 2013

Business Environment and Law

Download Here

Download Here


Business Communication PDF Study Material For CS Foundation Students:

The CS Foundation Study Guide resources have been culled from essential areas to make your preparation as simple as possible.

Many CS Foundation Students and toppers use our CS Study Notes as their primary preparation study material. It will assist you in achieving good score in cseet entrance exam. .

Check out the following links in the table that will be useful for a rapid revision resources for CS Foundation Exam June 2022:

You can download it from here: Download Here


Hope this blog has helped you. Please like, share, and comment on your review. You can also share what you want us to cover in your next blog.

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FAQs Related to Best Books for CS Foundation Exam


Q- Is the CS Foundation CBE handled remotely?

A - No, the CBE is performed via a secure local area network (LAN).


Q- How will I be able to pay for the CS Foundation Study Materials?

A - To pay for the CS Foundation study materials, you may use any of the following payment methods:

Debit Card, Credit Card, Net Banking, Wallets, Paytm, UPI ID, Google Pay, etc.


Q- Is the CS Foundation study material useful?

A - You can absolutely achieve with good marks if you work extremely hard with the help of our professional tutors.


Q- Is it necessary to have previous computer abilities to take the CS Foundation Computer Based Examination?

A - No, candidates for the CS Foundation CBE need to know how to operate a computer mouse.


Q- Are online mock test accessible for CSEET at revision cube?

A - Yes, you may access CSEET mock test by visiting www.revisioncube.com


Q- What is the negative marking structure for the CS Foundation Exam?

A - In the CS Foundation exam, improper methods will result in a score of zero being deducted.



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